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Anonymous
I got sent a pair of defective ray-ban sunglasses, due to the fact that Superbalist no longer had stock of these sunglasses, they told me that my only option was to receive a refund. These sunglasses were very expensive and due to the fact that I got them on a discount, even if they refunded me I wouldn’t be able to buy another pair in the shops. I asked Superbalist if they could please get in contact with ray-ban in order to get the sunglasses repaired as they were under warranty, but I was informed that this could not be done as they cannot communicate with their suppliers. I was also told that they were unsure if they would ever get more stock of these sunglasses, as well as the fact that they couldn’t find out from their suppliers what and when they would be receiving. I attempted to contact ray-ban directly but I was told this could not be done as they had to deal with Superbalist directly (which was not happening). I am now left with a pair of defective sunglasses that I cannot wear, and cannot replace somewhere else even if I received a refund as they were discounted. I am a loyal customer to Superbalist but this has left me extremely dissatisfied and disappointed.
5 years ago
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Superbalist.com has a 1.4 average rating from 233 reviews

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