I placed an order for a Michael Kors Ritz Chronograph watch. I received my order but unfortunately the box was yellow instead of white. I sent an email to Superbalist along with pictures of the box expressing my disappointment as the watch was purchased as a gift. I was advised that I could return the watch & receive a refund as they no longer had any stock. I advised that I did not want to return the item as they had clearly stated that they no longer had any stock but requested that they issued me with a new box as they had stock of the same watch just a different colour metal. A response was received advising that they do not have any additional boxes to issue & would need the watch & the box back to take the matter up with the supplier. I am furious as the item purchased has been a long-desired gift & the item should have been checked before being shipped. The watch is in perfect condition but I cannot gift a yellow stained box due to dust collection or poor storage at their facility.