I had the worse experience ever! I ordered a coat. It did not arrive on the day it should have , and I was told 2 days later that it got lost in transit. I felt like another one could have been organized I wasnt even asked what I preferred I was just told that I'd get a refund. I am really unhappy. Have you ever expected something and gotten so disappointed? That was me and that was my first experience. Sad part is that all those around me have such positive feedback about superbalist and that's why I thought I should give it a shot. But ja hey...unhappy customer here!