This company needs reprimanding for misleading it's customers including myself. A holiday was booked with them. I thought I was getting a good deal for my holiday until they spoke about an upgrade, which I told him I would have to ask my hubby before booking. Before my hubs even agreed, the agent already booked the holiday and stated that I was unable to cancel. This was done without my permission. They even had the audacity to lie about the location of the hotel from where we wanted to be. This company needs to be investigated as they are doing too many wrong dealings. I've looked at all these negative reviews and it's really apauling. People work hard and all they want to do rinse their pockets and not deliver the service promised. Where can you find a cancellation/refunds policy in the midst of the paperwork, as there udnt one. All people want is to enjoy a nice holiday, as they deserve it, and you Robin Hood thieves think it's OK. There comes a time when all bad that this company have done to innocent people will come on top. I can assure you justice will be done as I know the God I serve. A PLEA TO ALL THAT ARE THINKING ABOUT BOOKING A HOLIDAY WITH THIS SHAM COMPANY PLEASE STAY AWAY FAR AWAY.