Super Escapes Travel Reviews

Name: Super Escapes Travel
Rating: 4.25

4.3 Rating 418 Reviews

85 %

of reviewers recommend Super Escapes Travel

Company Reviews

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Metrics

4.3

Based on 418 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Super Escapes Travel 5 star review on 13th March 2025

Mark O'Neill

Super Escapes Travel 1 star review on 19th February 2024

Saima Aslam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish travel agency. Do not use them. They booked my elderly parents into a hotel which was totally unsuitable despite being asked to find a suitable hotel. My elderly father fell over twice and injured himself. They refused to give us a refund and hung up the phone when we tried to complain. There are much better Travel agent than this one.”

Helpful Report

Posted 3 weeks ago

“Dishonest company who promised us a £30 refund due to leaving us stranded after midnight with no transport, because they failed to book the shuttle for us to pick up keys from a hotel half an hour away from the one we'd booked - and for 10 weeks and 16 emails they have lied to us about the refund, first claiming they'd paid it, then saying they'd chase it up. All their emails are copies of emails they've sent before. They are dishonest and shifty. We now have to go through small claims to get the refund, but it will cost them more because of the court fee. They are untrustworthy and have the WORST customer service.”

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Posted 1 month ago

“We bought the New York holiday through an advertisement in the paper (Metro?), which at £379 looked too good to be true. When we called, we spoke to an agent (Jack) who organised the flight and hotel that best suited us, and the increased price of £500 per person for 3 nights in New York was still a bargain in our eyes. However, when we read the bad reviews afterwards (which we should have done before, but we trusted the guy on the call, he sounded genuine), we freaked out and asked for our money back. The good reviews also looked suspicious, naming and praising individual staff, which I've never seen before ... looked like they were writing them themselves! Unfortunately they had already paid for the hotel and the flights. Anyway, our worries were unfounded and we had a great time. The flight was with budget airline Norse, but it was on time, and comfortable, and the hotel was right in Times Square. Hotel was basic, and there was a noisy generator you could hear, but we quickly got used to that. The girl at the Paramount actually upgraded us because we told her it was a trip to celebrate our 10th anniversary (seems asking for an upgrade is a normal thing in the US). All Superescapes really did was arrange the flight and hotel provided by others, but it was slightly cheaper than advertised prices with the airline and hotel. Superescapes also answered all my emails politely and quickly on the questions I had about the airline. So, we were very happy with everything, hence the 5 star review ... still can't believe we got to New York for 3 nights at that price ... pity everything in New York was so expensive, but the flights, hotel and Superescapes exceeded our expectations.”

Helpful Report

Posted 1 month ago

“They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Report scam to Mr. Sharon Oneil via WhatsApp; + 44 7438 687 236 Email sharonrecoveringexperts @ g ma il . c o m”

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Posted 3 months ago

“Awful company who promised 2 women landing at midnight a transfer between one hotel and the other one which was holding the keys - and then failed to provide the transport. We were forced to pay the airport driver a lot, otherwise we'd have been totally stranded in the dark. Six weeks later the company is still not acknowledging its failure, so we are reporting them to ABTA”

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Posted 5 months ago

“Nothing but issues with this company. We ordered a Wowcher holiday and got directed to Super Escapes. After endless phone calls where I couldn't understand anyone there due to poor English we asked them just to sort a hotel local to us as we didn't trust them with Flights etc. We finally (after months of phone calls) managed to get confirmation of a hotel in York, which is local to us. The Double Tree Hilton. This is fine so we accepted. I left a couple of months but with the trip approaching, I rang the hotel to check the booking. Nothing has been made in my name and they do not recognize any of the information I was given. I'm now waiting for answers. I just want a refund if I'm honest. This has been the biggest con I've experienced.”

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Posted 6 months ago

“Pls give me a nice room, I just a quite nice room for me and daughter”

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Posted 7 months ago

“Spoke with Rita this morning, I have been trying for a few months to get confirmation of my holiday and it wasn’t coming through so I was afraid I had been scammed. Rita was able to solve the problem and all confirmation has been received and has really put my mind to ease. Thank you Rita and your brilliant customer service☺️”

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Posted 8 months ago

“Rita, was amazing with her customer service. She was very helpful and professional. I was pleased with her customer services.”

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Posted 8 months ago

“Franco Welsh Was so helpful and patient with me thank you”

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Posted 8 months ago

“Rita Good and efficient service provided”

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Posted 8 months ago

“Amaly and dania staff are very good and all my questions they answer. Help me out. Very nice voice and polite response. Thanks”

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Posted 10 months ago

“THE WORST EXPERIENCE EVER!!!!! I was mislead at point of sale. They said the holiday is from Leeds/Bradford but 2 weeks later said we will be travelling from Liverpool airport which was out of our way. I made a fuss and finally Dania agreed to a refund for the inconvenience that would be paid within 14 working days. It didn’t get paid, so they promised it again and that never arrived also. It’s been over a month since this call. I have repeatedly calling them to cancel the reservation as I’m at my wits end with it all. An email sent with no response. Followed by multiple calls where they advise. “Miss Dania is not in today she will call you tomorrow”… I’ve been promised next day calls for the past week now. Will I ever get the call… I’m not counting on it. Money wasted! am contacting my bank as I paid by credit card to see if can reimburse anything back. CON ARTISTS VERY UNPROFESSIONAL”

Helpful Report

Posted 11 months ago

“BEWARE!! Purchased a wowcher holiday deal, the destination was Pisa, checked the availability 10th May before I preceded to purchase. The lady was initially very helpful, however then came the extra charges for "better hotel and flight times". I said that I want the deal purchased. Spoke to Jack who got me Milan, 4 star hotel and good flight times. I did pay £88 per person more. Holiday confirmed and all was ok, but no confirmation email received. Approx 10 days later I called as not received flights or hotel voucher for my holiday. Customer Services is a joke and they are all liars! I have phoned every day for the last 10 days. Finally to them saying that your flights were not booked properly at the time of booking. Trying to give me a day earlier. My partner as booked hotel by airport. I said we cannot do. Then different agent said that they would give same dates slightly earlier flight back. I am not happy, I bought this for my partner birthday. They promised it would be to my email by 9pm last night. Guess what they haven't. I am going to the police and omnibus. I will contact credit card company too. They wanted the log in details for my ryanair so will complain to wowcher about the breach of GDPR and mis-sold holidays. I have been going aboard all my life and never come across show like it....Live and learn but definitely won't recommend and will no longer buy from wowcher. Beware and avoid!”

Helpful Report

Posted 11 months ago

“Absolute scam company please do not use caught the wife reaching for her purse to pay them again for a blag trip to Venice…… ffs 🤦🏻‍♂️ voucher as just as bad not even started with them yet !!”

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Posted 1 year ago

“Purchased a wowcher holiday deal, the destination was changed as not suitable for military family. The lady was initially very helpful, however then came the extra charges for "better hotel and flight times". Holiday confirmed and all was ok, but no confirmation email received. Approx 10 days later I was called to confirm the holiday, then again called because they wanted the log in details for my ryanair account as ryanair no longer accepts 3rd party bookings. I politely refused to hand over the information however was informed that if they had no access to the account, my flights couldn't be booked. I had to remove all personal information before reluctantly allowing them access. I went on to make a complaint to wowcher about the breach of GDPR but again struggled to receive any correspondence other than we are sorry this has inconvenienced you - by WhatsApp! The holiday on the superescapes website is £100 pp cheaper than I've paid for the wowcher deal and if booked separately is almost £150pp cheaper. Live and learn but definitely won't recommend, wouldn't use again and will no longer buy from wowcher. Beware and avoid!”

Helpful Report

Posted 1 year ago

“I asked for a change of date due to family issues a month before my flight was due. I was told that I would have to pay for a new full holiday booking as the suppliers do not give refunds. I then ask why and they said it was policy that if you cancel 100% of your money is gone. I will advise that people ve careful when booking with this company, maybe things are good if you travel on time if you have any form of issues that's it money gone with the wind. Won't be booking with them again. No respect or compassion. Can't understand why a hotel, a taxi would not refund any money when the booking was cancelled well in advance mot last minute”

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Posted 1 year ago

“If I could do less than 1 star I would. I booked hotel and flights on 3rd March. The documents didn’t arrive the day they said; instead of twin beds it was for a double bed with telephone calls that I must accept that. An email on 7th March , said the flights were cancelled due to operational reasons & offered different airport and times at an extra 50%. I now didn’t trust the company, cancelled the holiday and asked for full refund. No reply until 8th March email from Robert saying ignore the cancellation email and giving flight details with a slight time change from original booking, but no explanation why they had said the flights were cancelled. This did not change my opinion about this company and I repeated that I had cancelled. A refund has been refused. Rebecca then emailed and contradicted earlier emails. This company cannot be trusted.”

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Posted 1 year ago

“Worst ever holiday company please do not trust them they keep your refund money since july 2023 doesn't bother to call back upon calling them they say someone will back no one bothers to call back, plz dnt waste ur energy and time and choose another company. I have all the email and proofs.”

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Posted 1 year ago

“I was scammed by this company my holiday was cancelled then your advisor forced a further booking saying I would lose my money if I didn’t the holiday doubled in price I asked well over a year before to cancel you continued to harass me for more money and kept my £600 deposit. You don’t read these it’s an automated reply. Pleas be warned this is a scam with low paid workers who don’t understand cancel.”

Helpful Report

Posted 1 year ago

Super Escapes Travel is rated 4.3 based on 418 reviews