I haven't even gone on my holiday yet and I'm experiencing hell. I made a payment on 7/2/20 of £209, got sent a confirmation email 123 pages long with all the information, information including transfers both from airport and hotel, flight receipts ,Accommodation voucher even how to access my boarding pass, when I called and asked why I was sent this email if I hadn't paid they told me it was a terms and conditions email, in the same breath telling me I would receive this information when I paid the final balance, now they are demanding I pay again because there is a problem with there website.