Should have known better. AVOID AT ALL COSTS. CHEAP FOR A REASON. Booked holiday to Turkey 6th - 15th October 2020 (Through agent Syd/Sid.) Mislead with the information given regarding late check out, our flight was early morning of the 15th (1:35am), hotel check out was at 12noon on the 14th so we knew we needed a late check out or another night stay to save us being 10 hours of no room. They played us out to be stupid by suggesting "why would you want to pay for another night", picked what they wanted to show us on the phone call. When I requested for the full 27 minute conversation. Baring in mind, they also knew the flights were '9 nights' but the hotel was booked for 8 nights. I had suggested I would rather pay for an extra room than be hit with their late check out fees to be reasurred "not to worry, it is October so it is very quiet". Called to ask for half of the payment to be refunded to be (50 euros, asked for 25 euros..) however they refused and said "this is not a complaint". Seems silly to even argue with them, however it is the principle of such a large company not even being able to refund £20.00. Disgusting company to be honest, and if I can even save one person from using them I would be so thankful! Happy holidaying elsewhere ladies and gents.