First, I provided a down payment of 50% for my fence. It was a few months before the install was to begin. The install date came and noone called. I called them and was informed that there was a material shortage and they could not install my fence for a few more months. The installers showed up finally after several months. They started installing posts and then left the site (which I thought was for lunch) but did not come back for several hours. Then I called the office and was informed that they were still missing material, and that is why nonone came back. They showed up after a couple more days with the rest of the material. The ran into some issues and did not complete the fence until well into the night after it was completely dark. The next day I walked around the fence and found a hole in the bottom rail of one of the fence sections. I took pictures and sent it to the company. They refuse to correct this issue and was\nt to charge me an addition $195 to replace something that was damaged during installation. I could not have noticed this prior to the completion due to it being dark. They are not even willing to provide me with the material for free to fix it myself, even though there were several rail sections left over after the job that the installers took away. I will never deal with this company again and will ensure others know that they do not stand behind their work or product. Save yourself some headaches and go with another fence company. Seriously dissapointed.