First off, the installers were great and the product itself is amazing. However, the customer service was terrible. The ball was dropped on our Notice of Commencement/permit paperwork. The sales consultant forgot to have us sign it when we initially signed the contract, and didn't even have us sign the missing paperwork until 2 weeks after we signed the initial contract. At 4.5 weeks post contract signing, we hadn't heard anything about an install date - I called, was told the hold up was permitting. They could not tell me the exact date as to which they submitted the permit information though, but we were told was "a couple days after we signed the contract". How could you of submitted the paperwork "a couple days after we signed the contract" when you didn't even have us sign the permit paperwork until 2 weeks later? We called both the county and the city to find out the paperwork had not yet been received. I called the sales consultant who was nasty with me. Using phrases, in a raised voice, like, "You need to listen to me", "Since we don't run our business the way you think we should", "We don't have time to make phone calls to our customers when the job isn't on time", "Sorry i can't hire 6 more people to make calls to customers like you and massage you through the process". As you can imagine, we were furious with how we were being treated. Regardless of whose fault it was that the project wasn't on time, we hired Superior, they own the project start to finish and are responsible for making sure it's being worked within the time frame promised. We finally got our fence installed at 7 weeks post contract signing. But, the installers couldn't install the fence where we needed it, although it was drawn that way on the contract, because it would not pass inspection. We were told to install the way that would pass inspection, then we could PAY ADDITIONAL MONEY to have it moved where we needed it (so our boat would fit ) after the permit was signed. Come time to have permit signed off on, and it was taking longer than we were told. Called the city, and the contractor never sent over the NOC paperwork required to sign off on the permit. Needless to say, we were very disappointed with the experience.