DO NOT DO BUSINESS WITH THIS COMPANY! We bought and paid in full for the booths. The lead time was 4-6 weeks. No updates were provided during the construction (despite several inquiries). Finally at around the 5 week mark we were told that the booths were ready to ship and would go out the following week. Late the next week, having received no further information we reached out and were told they had a shortage of drivers, but it should go out the following week. They did not. Finally, in danger of missing our Grand Opening, we began making arrangements to have someone drive from Ohio to NJ to pick them up. In the end, we moved our Grand Opening and agreed to the normal shipping supposedly the following week. When we called the next week we were told that... wait for it... THE BOOTHS WERE NOT FINISHED! The vinyl was backordered and, in fact, they were not even done, despite having been told two weeks earlier they were ready to ship! We had to choose new vinyl and were promised delivery the following week. It's not over yet. When the freight company called to arrange delivery, we advised them that we needed liftgate service. No issue on the freight company's side. About 30 minutes later I get a call from these jokers looking for $75 for the liftgate! we spent $7000, got lied to repeatedly and moved our Grand Opening, but they now want our $75 before they can "Authorize the delivery." I told them that we deserved a refund for the issues we experienced and the person on the phone kept telling me that she would "not authorize the delivery" until I told her I was not going to expect any refund. Truly unbelievable. Basically she was telling me I was not allowed to feel that we deserved a refund. I explained to her that I can feel whatever I want and that they have no right to hold our items that we paid for.
They lie, threaten and do not care about customer service once they have all your money up front! They do not compensate for your items coming WEEKS after they were supposed to and not as ordered (we had to select a different vinyl.) Run away and buy from another company that might actually value your business and not threaten to cancel your delivery over you mentioning that you think you are due a refund. If we ran our business like these people we wouldn't have a business anymore.
3 years ago
Superior Seating has a
4.5
average rating
from
292
reviews
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