Took 9 weeks and 1 day from the time of requesting a refund to actually be refunded. After many many emails to support, being told multiple times that "your refund has been approved and funds will appear in your account in 14 working days". Only to then be told that it's pending in their systems and needs to be processed. Only advice I can give to anyone else in the same situation is to keep with it, don't believe their lies and keep asking for a reference to prove that the transaction has in fact been processed. Horrible company, will avoid at all costs in the future. Borderline illegal behaviour.