AXS_UK Reviews

Name: AXS_UK
Rating: 1.09

1.1 Rating 95 Reviews

2 %

of reviewers recommend AXS_UK

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1.1

Based on 95 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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AXS_UK 1 star review on 9th November 2024

Mark Halford

Stephanie Bowler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv purchased tickets for the autosport show at the nec in Birmingham in January , they’ve taken my money but no tickets.. tried to contact them numerous times with zero response.. no contact number to even speak to a human !!”

Helpful Report

Posted 1 week ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

Helpful Report

Posted 1 month ago

“I bought 4 tickets for myself and my friends for an event on the 16th August 2024 in London. One friend couldn’t make it, so I sold the ticket the day before the festival through AXS’s ticket resale. I was told I would receive the money for the sale a week after the event. It is now 27th September and after supplying them personal information and dozens of emails, they still haven’t given me the money. I find it frustrating that big companies can take your money and just keep it for this amount of time. I sent them an email on the 23rd September and they havent even responded to that email yet.”

Helpful Report

Posted 1 month ago

“I accidently bought two Bianca Del Rio tickets and the number wouldnt go back to one so I just got them. I told them how im under a lot if stress with Mums dementia and am being tested myself and made a simple mistake so can I have a refund. They asked for evidence I sent it off ns been waiting to hear back. 3 days before the event I get some kind of automated email saying no you cant have a refund. And just look at all the bad reviews! Do not use them!!!! They are scammers”

Helpful Report

Posted 2 months ago

“As a 37-year-old computer scientist, I delved into freelance work to supplement my income. Seeking additional streams of revenue, I turned to cryptocurrency trading as a side hustle. Initially, it seemed promising, and I invested $150,000 in Bitcoin with an investor I trusted. After a few months of successful trading, I decided to escalate my investment to $350,000. However, my world came crashing down when the company abruptly went out of business, leaving me stranded with significant financial losses. It was a devastating blow, and I felt helpless and betrayed. In my quest for justice and restitution, I confided in a family friend, who recommended The theresachin recovery group to me. I gave it some thought before deciding to get in touch with theresachin recovery group, whose work had great feedback and endorsements. Their professionalism and promptness really pleased me, and they offered me hope by thoroughly explaining the recuperation process. After she recovered everything for me, I Was more than willing to review the fantastic work she did. The theresachin recovery group is a great resource for any fraud victim looking for assistance in recovering their lost cryptocurrency or funds. Contact details: Call/ WhatsApp + 1 2 3 4 3 0 0 1 5 4 4 Email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m”

Helpful Report

Posted 2 months ago

“I got relief after been duped of about 797,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

Helpful Report

Posted 2 months ago

“Do not sell tickets through this site. We sold our Taylor swift tickets and now after contacting them 11 time they still haven't paid us our money. We sold our tickets months ago but had to wait till after the concert to get paid which was fine but we cannot get our money back. DO NOT USE THIS SITE THEY STEAL YOUR MONEY.”

Helpful Report

Posted 3 months ago

“I bought tickets to a show wanted meet and greet which was not there at the time with on 12 hrs they was selling them for the venue tried to up tickets was told I had to buy more tickets they had all my details but would not do it Will never use them again Very bad customer service”

Helpful Report

Posted 4 months ago

“Axs Tickets immediately charged my Credit Card for a VIP concert.. the concert now has been canceled.. Axs Tickets advise will take thirty days for a refund minus fees.. Totally corrupt and unjust .. will be filing a complaint with Professional Regulation in CA where Axs Tickets is!!”

Helpful Report

Posted 4 months ago

“I resold my tickets via AXS for the 4th June show at the London O2 for 30 Seconds to Mars. I have not yet received my resale money and it is now way past the 10 days. I logged a support ticket but no one is responding to it. I completed the infor for Hyperwallet.oe payment. No one is responding and I do not have my money. I seem to be one of tmanywho have experienced this issue I am going to raise a small claims court issue”

Helpful Report

Posted 4 months ago

“Cannot use official resale function -- scam, do not use! They've been withholding my payment for 2 months and refusing to pay the official resale of my ticket. It's also impossible to get ahold of anyone, they don't have a phone service, and even refused to provide official address for court claim. #10111805”

Helpful Report

Posted 5 months ago

“I had tickets for Olivia Rodrigo I could not go so sold them on AXS resale and they sold I waiting 10 days snd I gave not received the funds despite adding my bank account This is awful customer service There is no one to contact and no obvious way to report this theft of my money I would never buy tickets via AXS again I’m Hoping that it’s can be resolved but I have no where to write to the live chat is another hurdle I resold my tickets at cost price so another fan would benefit It would face been easier to resell in an “ illegal “ sure and get my money I have only the small claims court as an option Why is a refund so hard yet payment so easy Please can I be helped I’m one of many people in a similar situation. Please resolve this axs”

Helpful Report

Posted 5 months ago

“We have had an extremely disappointing experience with AXS regarding our tickets for the Morgan Wallen concert at BST Hyde Park on July 4. We initially purchased VIP Diamond tickets and upgraded to VIP Diamond Ultimate ALL Terrace reserved seating, expecting a premium experience due to my broken foot requiring a reserved seat. Our first issue arose when we did not receive a seat assignment immediately after upgrading. This caused significant stress and uncertainty. After two weeks of back-and-forth communication with AXS, we finally received our seat assignment, only to find we were placed in G10, one of the last rows, rather than in the Ultimate ALL Terrace VIP seating in G1 or G2 as promised. When we booked, Row A was available, and we thought that’s what we were getting. To make matters worse, when we currently check, seats in G2 Row B are available! Why are we being stuck in G10 when better seats are open? It is clear that AXS does not take care of their VIP ticket holders who hold the highest tiered tickets. This is appalling. We spent almost $1,000 on the upgrade, expecting top-tier seating. Being assigned to a less desirable location does not reflect the value of what we paid for, resulting in financial loss for a service not delivered as promised. The incorrect seat assignment fails to accommodate my needs with a broken foot for comfort and accessibility, causing potential physical discomfort during the event. Our experience with AXS has been frustrating and time-consuming. Despite repeated attempts to resolve this issue, we have not received a satisfactory solution. This situation is unacceptable for a VIP experience, and we are demanding to be placed in the Ultimate ALL Terrace VIP seating arrangements in G1 or G2 as initially expected. We hope AXS addresses this issue promptly, but based on our experience so far, we are not optimistic. This has been a HORRIBLE experience, and we strongly advise others to be cautious when dealing with AXS for event tickets. ORDER NUMBER: 1080212448”

Helpful Report

Posted 5 months ago

“Appalling customer service- didn't rceive my tickets but only realised I hadn't got them on the actual day of the gig. Could see my order on website but no facility to download the actual tickets. No phone lines open and no response to live chat, message or even direct messages sent on Facebook and X. An absolute disgrace and will hever buy tickets from them again. If I could give less than one star I would”

Helpful Report

Posted 5 months ago

“Impossible to get money back for tickets sold through AXS- says need to be verified by Paypal/Hyperwallet etc but impossible to contact either of these companies. Will not sell through AXS again”

Helpful Report

Posted 5 months ago

“I resold tickets through AXS TWO years ago and have never received the money for this. I have spoken to customer service teams and they have fobbed me off over and over by saying that I do not have an account set up - I had an account and PayPal set up. My account has now changed and there is no option to update this, when I try I get an error message. This company needs to be condemned for their illegal practice of pocketing the money gained from tickets twice on their platform. I have done my research and other customers have had the same issue. Disgusting capitalist thieves.”

Helpful Report

Posted 6 months ago

“Be very careful - I have been unable to get my money for a ticket resale. Despite huge effort”

Helpful Report

Posted 6 months ago

“I'm disgusted with how AXS have treated my wife & I with our tickets for LeAnn Rimes' show tomorrow. We purchased tickets in Block 112 because I'm disabled. AXS have relocated us to Block A1, which isn't suitable, without bothering to inform us & we won't even be sitting together! 😡 I've checked online and the block we chose is still available, so it makes absolutely no sense that they've decided to relocate us. Even worse, the seats they've put us in are considerably cheaper than the tickets we purchased, yet no word of a refund for the difference. When I contacted customer services, they sent a standard response that doesn't even start to address the issue. I replied to their ridiculous response (clearly a copy & paste exercise with my original email not being read) but now they're silent with no way to contact them because they don't have a phone line or complaints email. The tickets are supposed to be sent 7-10 working days before the event but they've only arrived the day before. This company treats people worse than dirt and doesn't give a damn!”

Helpful Report

Posted 6 months ago

“Looks like I’ve been scammed also out of my money for the Houston Rodeo. I’m calling the bank! Do not buy from this company!”

Helpful Report

Posted 9 months ago

“It's almost, if not literally, impossible for me to transfer the sales balance to my actual bank account. I've entered details and NOTHING. Like, give me my money?”

Helpful Report

Posted 9 months ago

AXS_UK is rated 1.1 based on 95 reviews