I purchased 3 tickets to a Robbie Williams concert for the O2 in October this year. Unfortunately we wont be able to attend due to other commitments so had to list them for sale via the AXS app. The tickets sold and thats when the trouble started for us. Apparently AXS keep hold you of your money until after the event, 10 days after the event! So they not only took my money, and the sellers money, and all the fee's for selling them BOTH TIMES and now they dont pay it back until mid October! So now I have no tickets and no money! They are absolute scammers. The support is an absolute joke and keep telling me I agreed to this, I did not! I have since looked through their terms and they state: "The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred." Watch out for these guys they keep your money, your tickets, charge extortionate fees and offer zero support! They are absolute thieves, read other reviews online and see just how bad they are. Many people who sold tickets have not been paid weeks later which amounts to theft!