Bought tickets for Micky Flanagan back in Feb but due to train strikes decided to sell tickets via Axs as seemed the quickest and easiest way... Hahaha! Tickets sold for what I'd paid for them however after finally figuring out how to add bank details no refund has been given 10 days after event. When you go to withdraw funds the 'transfer' button in payments simply isn't there! Their self help toggle is just for show... Step 1 go to my account step 2 go to payments step 3 - 8 (of which it tells you there are 8 steps to withdraw your funds) don't exist! Live chat is a joke puts you in a queue then kicks you out around place 14 in the queue this has happened everytime, on my 10th attempt so far! Absolute scam artists they have been paid twice for the tickets and don't give the refunds... How or why big sites like the O2 want to be associated with this bunch of cowboys is beyond me! Someone at O2 is definitely taking a kick back! Shoddy company avoid. Sadly after reading the other reviews my case is not an isolated so doubtful as to whether I'll get my £90 refund! Going to make a formal complaint to trading standards. So should everyone else!