AVOID AT ALL COSTS Pre-COVID issue that has taken 6 months to get an outcome from. Perhaps the people that review highly didn't have any need to contact AXS or everything went smoothly. With my issue, the customer service was awful. Lack of urgency, poor internal communication and human error cost me the ability to make a compensation claim. AXS won't admit any wrong doing and refuse to acknowledge their mistake. Don't take the risk in using them, book with another company or better yet, the venue direct. Even if everything goes smoothly you'll likely pay more with AXS.