First things first Supreme Auctions is an absolute cash cow, the mark up proffits to be made on their stock is staggering. Most of the complaints here are from people who couldn't be bothered to read the terms and conditions, if you can't collect your own items then expect to pay courier fees. They do not allow third party courier's to pick up your goods, you need to prove ownership. This isn't hard to get round just give the courier a copy of the downloadable PDF doccument from your eMail, job sorted. They openly offer to appraise any item you want to bid on, just ring them up and ask for somebody to check the item for missing parts or damage. I only gave them 5 stars because I can't give them 10