“This is absolutely disgraceful. In your auctions, you intentionally mislead customers by showing photos of new items, making them believe they’re bidding on brand new products. Out of the four items I bought from you, none were new. One was in a disgusting used condition, I received the wrong AirPods Pro (first generation instead of model 2), one of the coffee machines was used and unfit for resale, and the second one was missing parts. I’m completely shocked. This is the last time I’ll be buying from you. What you’re doing feels more like a scam than a fair deal.”
“They wanted to charge me £96 for a delivery of 1 parcel.
I have decided to not receive the goods, lost money that I bidded with, but don't want to be scammed further.
Avoid them at all costs.”
“I bid on a graphics card using a site called BidSpotter, but wasnt aware that this was an intermediary for Supreme Auctions. After winning my bid I was told I had to pay the full invoice before delivery costs could be calculated / discussed. Paid the full amount, to then be told my delivery costs would be £72 as a 'private courier' was required for such an expensive item. I paid the £72. Was told I should be called within 7 days for delivery. It took 28 days before my item was delivered. After reading online reviews about Supreme Auctions I became nervous about the condition my item would show up in, so early on I requested photos of the items condition to be sent to me. They claimed they would send photos but never did. I asked several times. At one point I had told them I would prefer a refund to my item, and this seemed to create an adversarial relationship with supreme auctions. They even specifically instructed the 3rd party delivery driver (whom i requested photos from) to not send me photos. In the end my graphics card arrived with a missing cable, and I decided to resell it untested so I will never know if the graphics card worked or not - but when I raised concerns about my delivery with them they passed me on to a 'complaints' form which proceeded to say they cant help me further and that they would terminate further correspondence on the issue.
I would strongly advise against using these people. Appalling customer service and they seem to be very dodgy. If you have problems with your order you will need to go to small claims court to resolve any dispute. Document everything. Record every phone call you have with them. When signing for receipt of goods record the interaction of you receiving the package and examining it's contents. When signing for receipt of goods include the condition of the goods alongside your signature. Do everything in your power to strengthen your case should you need to take it to small claims court. If you have concerns, do not immediately ask them for a refund or they will mark you as a "problematic customer".”
“This company is a shambles, they lie and they steal peoples money hiding behind their appalling ‘terms and conditions’ which are classed as ‘unfair’ by citizens advice.
I purchased 3 identical items which were on 2 separate invoices, when you get an invoice there is an option to combine the shipping. Since they were large items, they required a pallet. The instructions given are - Combing multiple invoices?
Prior to paying for the delivery, please advise which invoices you want to be combined by replying to this email. Please make sure all the invoices are paid that you want combining and it’s within the 5 working day deadline from the auction end dates. I DID EXACTLY THIS. I should also mention that they don’t use invoice numbers and when paying for shipping you only provide your paddle/bidder number. So I paid £96 for, what I believed to be, combined shipping for a pallet to contain all 3 items. However, only one arrived. Upon inquiring, I was told that I hadn’t combined the shipping for both invoices (which I had and I provided proof) and that my items were now unavailable and I would not be getting any refund. Totally unacceptable.
Their method for allocating the shipping charge is also dishonest, I paid £420 for one invoice, the following day I paid £210 for the second invoice - yet the £96 shipping charge was allocated to the lower value invoice which was paid last. So they have stolen £420 from me and now I will have to take them to small claims court,
Aside from this, I have won other items that have shown ‘stock’ photos and have turned up in appalling condition, not as described, broken and also one item was sold as a baby monitor and was actually only a stand for a baby monitor! Crooks. They charge very high rates for shopping too and make you pay shipping by bank transfer so you aren’t able to open a dispute”
“Fabian was exceptionally helpful given the fact I arrived 20mins late due to incident on M1. Item was exactly as described and expected. My last 3 purchase from supreme auctions for consumables has been great.”
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Rachael Gibbins
Local Guide·40 reviews·4 photos
So after 5 years of business and seeing the company decline and become so low that they lie and decieve people to get custom etc I thought it was about time I left a review. …More
Robert Stevens
1 review·5 photos
3 months ago
Well. I’ve bought some various lots advertised as new which have been fine. If it doesn’t say new stay away.
My last purchase was a supermarket end of line pallet. Box upon box of hand …More
Photo 1 in review by Robert Stevens
Photo 2 in review by Robert Stevens
Photo 3 in review by Robert Stevens
Photo 4 in review by Robert Stevens+2
3
jayne collison
1 review·4 photos
a week ago
New
If you are going to buy please be aware iv been battling with this company over a £30 purchase I only received 2 boxes of my order when there should of been 20
Every day iv made a complaint they refuse to refund me …More
Photo 1 in review by jayne collison
Photo 2 in review by jayne collison
Photo 3 in review by jayne collison
Photo 4 in review by jayne collison
1
TS10
29 reviews·260 photos
7 months ago
Like you I read the reviews and thought all these complaints must be from domestic buyers who don’t understand this style of auction so I got stuck in and started buying - huge mistake! …More
Photo 1 in review by TS10
Photo 2 in review by TS10
Photo 3 in review by TS10
Photo 4 in review by TS10+3
20
Rachael Gibbins
Local Guide·40 reviews·4 photos
just now
New
So after 5 years of business and seeing the company decline and become so low that they lie and decieve people to get custom etc I thought it was about time I left a review.
The 5 star ones coming through are fake and are put on to encourage more victims, and keep them from dropping under 2. (Follow the reviews you'll see)
I've viewed there stock in the warehouses and they list it as grade b when it needs to be in landfill.
ONLY BUY WHAT IS LISTED AS BRAND NEW! THIS WAY YOU HAVE A GAURENTEE YOU CAN HAVE A REFUND. ANY OTHER SALES THEY WILL TAKE YOUR HARD EARNED CASH AND LAUGH.
Stay away from postage they mark it up to make more money from you, it's not protected and any issues will never be rectified. ALWAYS COLLECT AND CHECK IN FULL BEFORE SIGNING ANY PAPERWORK!!
I've been blocked after jess lou stalked Facebook to find comments on a victims group then fed it back to mark. That's how low they really are. Told to speak to Mark and guess what ignored....
Good luck to them. The more people they scam and the more people take them to court they will get looked into and hopefully closed.
Many have been successful to date!
Remember this is your hard earned cash. There is law there to protect you. The worst thing this company will do us block you from buying from them. But that my friends is a lucky escape.
Many more trusting and loyal companies out there.
Goodluck to you all...
Any info you need is all on companies house”
“ABSOLUTELY INSANE SHIPPING COSTS.
You purchase and pay for your
items, and then you are told their shipping ‘quote’. This way buyers are put off before the sale.
I purchased 4 items in the past that weighed no more than 5KG. £24 to ship to somewhere only 30 odd miles away. I reluctantly paid.
Then I purchased the same items, but 5. The shipping went to £36!! By only changing by 1KG and around 15 x10 cm.
I asked for the weight and dimensions of my parcel they were asking £36 which they would obviously need to get this quote but didn’t have it and told to google it???
I then received an email shortly after telling me if I didn’t pay the £36 by 4pm my items would be sold to cover storage costs as no contact had been made. Despite I have been waiting on my answer for a couple days.
You essentially get bullied into paying these outrageous fees as you have not choice after you’ve purchased. They ship with DHL so I researched DHL prices and I was massively overcharged and they do not even charge £36 for their largest parcel!
As well as this on my past sale I was sent the wrong item, different model and different colour. After days of chasing I was offered 20% refund.. For their mistake!! Which wouldn’t include fees and the ridiculous shipping I also had to pay.
Awfully run company, don’t waste your time and money. They pull shipping fees from thin air and demand it to be paid. Other couriers quoted me £5-10 and no higher than £15 for the exact same couriers they use. Read the other reviews..”
“What an awful company to deal with. Have won 3 items in the last 12 months. We received one. Which they advertised as loads of kitchen units all brand new. What came was a mix of kitchen and bedroom items. All different colours, design ect. We won a gaming screen at a great price. 2 be told 2 weeks after we can’t find it, so we will refund you. Only to be shown again 3 weeks later. Now this we won an expensive corner sweet. So we paid also paid for delivery. To be told 4 days later we haven’t got it we must of put the wrong information up. There has to be a way to sort companies out.”
“Absolutely awful company to deal with. Customer service is appalling. Quick to demand money 48 hours after auction end but you have to fight and send emails upon emails and calls for them to give a refund when they mess up. Stay away from this company.”
“Scam company, do NOT use!
My mum won 2 lots (2 ESPA gift sets and a hoover)
She only recieved the gifts sets, I contacted them, firstly they said they sent it and accused me of lying, then they said all goods are sold as seen and the case is closed.
I wasn’t even questioning the quality of the goods as I had not even recieved it.
Terrible customer service and basically stole £60 off my 80 year mum.
I sent them photos as when the package arrived I knew it was too small and too light to contain a hoover.
Please see my photos - apparently there’s a hoover in there!”
“All pallets are faulty or broken items. Almost impossible to resale.
Each pallet resale value is max £50. I bought 4 pallets for £480 and lost my money. They said that they mix pallet and if you are lucky you get a good one. I was at the depot and talk to the other 5 guys around me. On 8 pallets all have same faulty and broken items.
There is no good pallet, end of story !!”
“a set of thieves and scammers, I thought I was bidding for a new cement mixer as shown on the site, when I collected it, it was scrap a total piece of junk, the drum was on the floor, the weld was broken it was useless DO NOT BUY FROM THEM”
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