I would like to express my dissatisfaction with Supreme Auction. After winning an item from them, I requested a collection date and time. I received a confirmation email and began my journey to the specified address, which took 1 hour and 15 minutes. Upon arrival, I waited an additional 30 minutes, only to find out that the item I had purchased had not even arrived at their warehouse. Since July 9th, I have not received my item nor a refund for my payment. This level of service is unacceptable, and I am extremely disappointed with the way this situation has been handled. I expected a much higher standard of professionalism and reliability from Supreme Auction.