This company is a shambles, they lie and they steal peoples money hiding behind their appalling ‘terms and conditions’ which are classed as ‘unfair’ by citizens advice. I purchased 3 identical items which were on 2 separate invoices, when you get an invoice there is an option to combine the shipping. Since they were large items, they required a pallet. The instructions given are - Combing multiple invoices? Prior to paying for the delivery, please advise which invoices you want to be combined by replying to this email. Please make sure all the invoices are paid that you want combining and it’s within the 5 working day deadline from the auction end dates. I DID EXACTLY THIS. I should also mention that they don’t use invoice numbers and when paying for shipping you only provide your paddle/bidder number. So I paid £96 for, what I believed to be, combined shipping for a pallet to contain all 3 items. However, only one arrived. Upon inquiring, I was told that I hadn’t combined the shipping for both invoices (which I had and I provided proof) and that my items were now unavailable and I would not be getting any refund. Totally unacceptable. Their method for allocating the shipping charge is also dishonest, I paid £420 for one invoice, the following day I paid £210 for the second invoice - yet the £96 shipping charge was allocated to the lower value invoice which was paid last. So they have stolen £420 from me and now I will have to take them to small claims court, Aside from this, I have won other items that have shown ‘stock’ photos and have turned up in appalling condition, not as described, broken and also one item was sold as a baby monitor and was actually only a stand for a baby monitor! Crooks. They charge very high rates for shopping too and make you pay shipping by bank transfer so you aren’t able to open a dispute