I would give them zero stars if I could. This review is for Surprice car rental in Porto, Portugal. I thought I had already paid for everything and when I went to pick up the car I had to pay extra insurance, or they would block $6000.00 on my credit car in case the car was damaged or stolen, another credit card block of 300 euros in case of loss of key, incorrect petrol etc. When the car was towed in Lisbon for a parking infringement (my fault), 4 days before my contract was up, I went to the police station, payed the parking fine but could not collect the car because there was no registration in the glove box. The company said someone from Porto had to come and get the car and they would give me another one from Lisbon. When I went to the Lisbon office I paid them the cost of the towing and one night of storage of the car at the police station. They waited 4 days to collect the car and incurred 24 euro a day charge for car storage (96euros) that they then charged to my credit card. In addition they didn't have any automatic cars and so I was with out a car for the remaining 4 day of my contract and they wouldn't refund the rental for the 4 days because it was my fault the car was towed. Horrible, horrible and expensive experience. Don't ruin your trip, go with one of the big car rental companies like Avis. What a nightmare.