On Thursday 24th Feb 2022, I flew to Heathrow with my young son and we rented a car from SurPrice. Once we landed, we phoned the office and someone was there to pick us up within minutes. We were taken to the office on Bath Road and after a quick exchange, we were shown our lovely white Kia jeep (I had only paid for and expected a small VW Golf). We had a lively couple of days exploring Paultons Park and staying in Surrey. We returned the car on the Saturday and the staff very promptly checked the jeep and mileage (you fill it back up level to level so the same as when you got the vehicle) then we were on our way. We got a lift back to the airport and only when we were on the plane, my little boy realised he did not have his beloved blanket and Teddy which he has had since he was a baby and needs to sleep. On the Monday morning I contacted the Surprice Heathrow office and asked them to have a look for the items. They were found in the reception area and the lady in admin was kind enough to post them back to us in Ireland that very day without charge. To me this is outstanding customer service and they went above and beyond, I will be highly recommending this company to my friends, family and colleagues. Thank you for a wonderful experience ♡