ABSOLUTELY don't rent a car with DoyouItaly (local partner Surprise cars)!. You pay but don't get a car. You can't reach them and they don't respond!! Last Monday we arrived at Napoli. We had a delay of about 1,5 hours. After more than an hour searching for their office we could not find it. We asked arround (other car rental companies) no one could tell us where to find the agency. We could not reach them by phone either. There is no number for emergencies. No where a warning or message that they will be closed at a certain time or what to do in case of delays. It's strange they ask for your flight number and contact details but they don't do anything with it. No call or message at all. In the middle of the night we were helplessely with our family. Since it was late and our hotel was 20 minutes outside of Napoli we had to take a taxi for the double of the rate. Next morning (after a short and stressful night) we again could not reach the agency by phone. The hotel also tried to reach the agency several times for us. We lost all our hope in DoyouItaly, we still did not know where to find their agency and had no time nor energy left. The hotel advised us to book a new car with a reliable company. Since we just had a short trip we had to rent an other car with an other company. We had again to take a taxi to go back to airport to rent a car. It was a very expensive and bad experience. They still do not respond on my e-mails. Surprise cars/Doyouitaly Cons: Dont rectify their mistakes, Far too many to list - incompetent, No car given, Useless. Absolutely don't rent with Surprise cars and DoYouItaly!!!