We had an awful experience with this company, use it at your own risk. We booked two cars with this company in February this year. I was on the website the other day to look at our cars again (days before we were due to collect) and we noticed a 9 seater was available. This was by far a better option for me and my big family of 4 daughters. So I booked this car, we got an email confirmation to say it was booked and the money was taken from my account. We also received our insurance policy. Once we had all the information I then cancelled the 2 small cars. An hour after this I got an email to say the 9 seater was not available and I will get a refund in a few days!!! Now leaving us with no car for holiday. The sent me a link to offer me a discounted rate on selected cars but to add insult to injury it is the same link to the website with the prices the same as a regular visitor. I emailed the company politely to inform them what happened and if we could stop the cancelation. The response I got was very rude!!!! I was told maybe I should not have cancelled the 2 cars and this was my fault. I sent them screenshots and emails from them to show confirmation with no word back, unbelievable to say the least. So as it stands, we are 2400 pounds owed to us with no cars for our family holiday. They asked us to start booking again from the beginning and good luck. Wow, avoid at all costs