Surprice or is it Autoone - Probably the Worst Car Rental Company Available I don’t normally write negative reviews as I believe if you don’t have anything positive to say then it’s best not to say anything. I have hired cars for holidays for over 20 years but after my experience with ‘Surprice Rent a Car’ I have found a reason to break that policy. I arrived at Fiumicino airport with 7 of my family members including an autistic child. Everybody was looking forward to a long awaited vacation and our 1st task was to get the two hire cars we required. Our email notification advised us to find the ParkingGo minibus at the departure floor (T1 and T3). There was nobody at the departure floor so we started looking outside. I couldn’t find where we were supposed to look or a minibus so after about 30 minutes of looking tried to phone Surprice. I held on for over 20 minutes without any reply. I continued to walk between Terminal 1 and 2 and asked anybody I could if they knew where the ParkingGo minibus could be located. Finally a security guard advised me where to find the minibus and one did arrive. The minbus driver ignored me completely and drove off with other people. Another minibus arrived and after persistent questioning I was advised they don’t deal with Surprice because they often didn’t pay them for the pick ups. He gave me a scrap of paper which showed we needed to use ‘Park to Air’ but didn’t tell me where they were located. We were all rather distraught by this stage. I again phoned Surprice and finally managed to speak to somebody who advised me that the minibus was located in front of the tower. I couldn’t see a tower but later spotted it as we drove away. It was behind a wall so you couldn’t see it from the walkway between the 2 terminals. When we found the minibus we couldn’t all fit in so 2 of our party had to take a taxi as he didn’t know when he could get back. It took us more than 1 ½ hours from arrival at the airport to getting on the minibus. No notification of a change in minibus company was ever sent to us and even the reminder email a few days before our trip shows ‘ParkinGo’ as the company to pick us up. On arrival at the office which didn’t reflect Surprice anywhere. All information now shows as ‘Autoone’. I guess they have changed there name and it doesn’t surprise me considering how it is run. The lady continued to eat her lunch and wasn’t concerned by anything I had to say and wasn’t going to assist us until she felt like it. I was told that I couldn’t have 2 cars on the same credit card which was how I had paid for them. This was eventually resolved after much discussion by my wife using her credit card and becoming the 2nd main driver. The fact was we were going to swop cars depending who wanted to go where. I took over an hour to sort out the paperwork during which time two other separate hirers arrived who hadn’t been able to get a minibus pick up either. We needed a child booster seat and was charged an extra €103.18 plus €22.70 Vat. A new one costs £40.00! I paid because by now I had lost the will to live and fighting would just mean I would lose the car which was an impossible situation. The cars we received were both unwashed and dirty and in poos condition. For the 2nd car I had paid for a 5 door Ford Fiesta with aircon and received a Lancia 500 with a broken aircon. The Lancia is considerably smaller than the 5 door Fiesta. Due to arrival situation we ensured we dropped the car off with plenty of time as we didn’t want to miss our plane. We arrived at about 7:30am and found nobody at the office. Fortunately other companies in the office had personnel and they advised me to take photos of the car and leave the keys on the desk. I did this but I have to ask is this a responsible company? I can’t really say we received poor service as my belief is we received no service. I guess you get what you pay for and if you don’t mind what happens then this is the company for you. For me Never Again as holidays can be ruined by companies like this.