Surprice FARO - One star is a good review for this company. Like Diane these thieves charged me 187 euros(including an administration fee of 65 euros) for a small scrape on the underside of the front bumper! I gave the car back in the condition I received it. I didn't take the additional insurance and it felt that because I didn't take this additional insurance that they would find something to charge for. The employee which took over my car quickly managed to find this little scrape (1cm)as if it was something she was expecting to find. The car was only used to drive to a hotel and park up with no contact being made. I am very happy to pay for something I have done and have no issue in doing so. No doubt they won't even repair this either. Please be very wary of this company and I recommend use someone else. A shuttle bus picks you up from the Airport (Faro) and takes to to there site approx 5 mins away. Collection was extremely slow two people serving a customer each(wasn't even busy) but they seems to have one speed - slow and took approx 40 mins to pick up car. Not even an acknowledgment of sorry you have had to wait - nothing. Not the experience a customer should expect. Please be aware.