Hired a car from Surprice at Milan airport. Had to authorise a pending payment of 900 Euros as a deposit because I had taken insurance from the company recommended on Trip.com and not their own even though this was not an option. Returned the car with same fuel and no damage. Staff very busy and gentleman who reviewed the car on collection said all was ok and to sign document. I asked him what the document was but he had skipped to the part for signature and just said car is ok. stupidly, I signed. Once home, the pending deposit was cancelled but £19.21 was taken out of my account without authorisation. I complained to Trip.com who investigated and then told me that it was for cleaning as the car was dirty and I had agreed to this. I have made further complaints to Trip.com and to my credit card company. This company is scamming money and it is being endorsed by Trip.com. My advice is not to use either company.