Trustpilot reviews Thanks for your review! Surprice Car Rentals Your review is pending.Read more Sherif Estafan 0 reviews CA Rated 1 out of 5 stars Rude and unprofessional to say the least I cannot explain how disappointed with my experience. First, I didn't find the shuttle at the airport and when I called, no one answered. After after almost one hour, the shuttle came. When I got there I had to wait for over an hour with only 2 customers ahead of me. When it was finally my turn, the kid handling my booking, who presented himself as the manager, wouldn't accept the fact that my HSBC credit covers collision insurance and insisted on me paying then he finally told me I will cancel ypur reservation and call the police to kick you out. Never have I seen a company with such rude, uncooperative and unprofessional staff, to say the least. I went to Easirent down the same street and the were very nice and friendly. The process to lile 10 minutes and they accepted my collision insurance without debating. BOTTOM LINE: avoid, by all means, Surprice, Nextcar and few other brands you will find there. They are all the same company.