DO NOT RENT FROM SURPRICE. They are not located in the airport and you have to walk a way from the airport to catch a shuttle. You have to call them for a shuttle and wait for it to come pick you up. When and if they pick you up, they take you to a dark parking lot for the SCAM to begin. We had rented a car for a good price but when we went to pick up the car these SCAMMERS tried to charge us double. They began pressuring us in a dark parking lot to pay more money - While the car was right there, they wouldn't let us pick it up unless we agreed to pay double the original price. Once we realized what was going on, we were scared and desperately tried to get back to the airport. We were so thankful to finally get out of that parking lot and we went back to the airport to rent a car. We wasted 2 hours trying to pickup the car that we had rented - to no avail. These scammers know that there is a shortage of cars and they try to take advantage of you. As we left, they laughed at us and told us that we would be back to rent the car from them because we would not be able to rent a car at that late date. AGAIN, WE WERE SCARED IN A DARK PARKING LOT WITH THESE SCAMMERS. We are now fighting with our credit card company to have the charges removed. Yes they billed us for the vehicle that we did not receive