Terrible company with zero concern for their customers. We were told to call the rental agency when we arrived at Bari airport and they would send a shuttle car to take us to the rental location. After calling we waited nearly an hour and still they had not come. Tried calling them and no one would answer the phone. When we were successful in reaching them we were told some b.s. about having to change the pick-up car and they were on the way. We waited another hour while trying to reach them multiple times, again with no answer. Finally a driver showed up, walked us to the shuttle van only to then tell us his van was full and we would have to continue to wait until he could come back. At this point, we walked to another rental agency for a car. They wasted half of our day of vacation. Just disappointing. I would not advise trusting this company.