I rented a vehicle in Pisa, in May 2024. 1) no handing over of the rental contract. It is sent to you by email, I am told. This is NOT TRUE, nothing is sent and no one informs you in advance of the terms and conditions of the contract. 2) the car is given to me unwashed. There is no other, the employee tells me. 3) no contradictory examination of the vehicle, and therefore no document provided on this point. Take photos, the employee tells me... except that under the mud and dust it is impossible to check that there are no scratches or paint chips... 4) on the way back, the same employee "innocently" wipes an area of the underbody and "discovers" scratches on the paint (sic!). He doesn't even bother to look anywhere else!!! 5) no delivery of the vehicle return document. It will be sent to you by email, the employee tells me. This is NOT TRUE again, nothing is sent. 6) back home, I noticed that no document had been sent and that Suprice had debited the CDW excess (€1200) from my account even though I had no accident. Immediately I made a complaint. Following this complaint, the requested documents (rental contract and return report) were sent to me by email... not signed by me, of course. And the CDW excess was partially refunded to me, Surprice having kept €585 in compensation for the disputed scratches... so about 1.7 times the rental cost! New complaint from me... but without much hope. This was my first rental with Surprice, but probably my last. ADVICE, RUN AWAY FROM THIS RENTER!!! Note that this company also uses the name AUTO ONE. Run away from them too!!!