These people are fraudsters. I rented a car from Catania airport on the 1st of June 2024 with a car voucher from Easyjet. As mentioned by other victims, the check in process is so slow that by the time you find the shed out of which they operate and wait in the queue you go over their two hour reservation time limit and incur a penalty. They got upset when I said I did not want their 350 Euro insurance to cover the 1200 Euro excess, as I'd bought one from Axa for £50 through Easyjet and SurPrice or Autoone as they also call themselves warned me that if there was any damage to the vehicle I would be charged at least 350 Euros per item of damage however insignificant. They actually took 1,200 Euros from my credit card despite the rep saying they would only take money if the car was damaged. When I returned the car the rep went straight to the door lock and said it was damaged as the key would not turn in the lock. I'd never actually used the key as the central locking was operated remotely by the key fob. The rep emailed me an invoice for just under 500 Euros for a new door lock. I'm now in the process of claiming under my Axa excess policy but its going to be an uphill struggle as I don't have a signed contract or indeed any paperwork from SurPrice. I'm also going to complain to Easyjet as I rented the car through them and it was Easyjet who picked SurPrice. I'd never heared of them before and would never use them again. Being basically robbed by them ruined the end of of what was otherwise a lovely holiday in Sicily. To add insult to injury when I got home I received an email from them asking for my feedback, but the link failed when I tried to leave some feedback.