FIRST OF ALL, I AM SHOCKED ABOUT THE amount of bad exeriences with them here.. I wish we could find a common review website or centralized somehow so we don't have to google like crazy.... So.. my exp june 2024: I booked in Romania, I thought 3.8E per day was too good to be true so I said let's do it, let's see what's the catch!+ I paid more 2E insurance per day because it looked cheap..BUT: What I didn't liked is: 1. The 1800E deposit (too much) 2. The fact that they cannot accept only CREDIT cards 3. Another 1800E available which are NOWHERE in the contract (or terms)! I was just told that when I got to SurPrice office. And of course was not prepared. My credit card limit was 2500E so there was no way to have available 1800E after blocking 1800E. 4. The "casco" insurance they offer is 35 Euros per day... Again NOWHERE written in the contract. That was my only way to rent the car since I couldn't provide credit card with sufficient funds.. so the 2E per day insurance became obsolete but I couldn't recover it.. so it was in the end: car rental price3.8 +2E per day insurance+35E per day insurance.. 5. Another thing that IT ISN'T in the contract is damages payment. How much u pay per small/big scratch, windshield replacement, etc. I was shocked when the guy showed me the table and said: because of cheap price of rental we have VERY SMALL TOLERANCE to DEFECTS... (so here's the catch...) 6. The car had minimum options. No tempomat, no sun visor that extends, Bluetooth for any iPhone was not working, no navigation... etc 7. The windshield wiper motor was NOT WORKING. I bought windshield liquid but was full. so motor was broken, dangerous for almost rainy situations! Not worth to call surprice since I was 200km away.... 8 . The foot rag was sliding under the accelerator, again dangerous... must be fixed.. 9. And the SurPrice... what name is that? It's not the smartest move since it means: "we charge you more", and also "surprize"... that already sounds like a red flag. 10. During completing the renting papers, another guy called because his car broken.. I have to consider myself happy because my car lasted.. Anyway, I was sure there is a catch for the cheap price of renting a car, I was expecting to pay more in some way, in which I did, I paid insurance that costs more than renting with my usual car rental company + SCDW. From now on I will rent only with them or real car rental companies, no more brokers or through flight companies. What I liked tho is: 1. The promptitude of the employee and the informations he gave 2. The fact that I got a better car (but that can happen almost to any car rental company) 3. The handover process 4. No mileage limit...