Would never use this company again. Landed at Heathrow at 2:50pm started to call SurPrice car rentals at 3pm on both numbers provided didn’t get an answer. Made our way to the pickup point final got through at 3:40pm told a driver would arrive within 25 minutes. Finally got to the office, loads of unhappy customers in the foyer, had to wait ages to be dealt with. They took my payment via credit card but then the same credit card wouldn’t work for the bond PIN not working. Had to take out another booking in my partners name, after we left 2 hours later we realised we had then been overcharged. Emailed them with no response. Took the car back a day early so that we didn’t have to stress about getting our flight on time. We were told that they weren’t sure why we were charged an upgrade as we had originally booked a Ford focus or similar and ended up with a Citroen C. After more emails we were then told as we had arrived late the original car had already been hired out…. Still waiting for the refund for the payment we made prior to the same card being declined.