I wish I could give it a no star. This rental company is misleading, dishonest and rude. I booked a car through Travelocity. I was to pick the car up at Milan Malpensa airport. After waiting an hour the the van to pick up and after having called the rental office about the pickup, I finally got to the rental office. When I arrived, there were already a couple there yelling about the people behind the counter. They are also not happy. The rental agent was, in return, extremely rude to the customers. When I got to the counter to speak to an agent, I realized why people were so mad. The agent wants to charge my an additional $400 euro in addition to the amount I already paid. This amount was for their road side assistance. They would not rent me the car unless I paid it and they would not accept my credit card's insurance. I ended up walking away, and lost $118. The kicker was that when I tried to get my refund from Travelocity, the Travelocity agent said that the rental office said I was a no show, when I clearly talked to an agent. They blatantly lied about that. This rental company is very dishonest, lied about events, and extremely rude. Please avoid at all cost.