DONT USE THIS COMPANY If there was a zero l would have given that. Worse car hire company l have used in 42 years of hiring cars. Hired them through Booking.com who should know better. They are not on the Heathrow perimeter road, but 10km from T5 20mins away. Multiple serious issues with this company 1) l missed my return flight as it took them 1.5hrs to process my clean car return. Will cost me a fortune in rebooking flights, lost flight, taxis etc. 2) Minibus is infrequent 45-60 min wait. 3) Like many other reviews and other customers there today, l found out later that they scammed me for an additional £400 for using a debit card (although l had a credit card on my phone) saying it was insurance, although l already had private car hire insurance. Other customers today were saying they had same problem, and if they did not provide what Surprice wanted. They would not release the car and you would loose what they had already paid. 4) The mini bus collection was free but they charged £10 to drop you back at the terminal, not mentioned. 5) On arrival at T5 to collect the car they said they did not have minibus available, and they told me to take a public bus to T4 and get a Minibus from there. It all from first calling them it took me 2.75hrs to get a car. 6) Don’t believe what type of cars they advertise, they will give you a basic Kia, not full with petrol. This company should not be allowed to trade, their practices if not illegal are misleading and very dubious, please don’t be scammed, use a quality car hire company. So many unhappy people at the car pick up and return, please make sure you are not one of them. Check out TrustPilot for more accurate 1 star reviews 87%