The SurPrice rental company refused to give me a car because I did not have physical copy of the International Driving Permit (further referred as IDP) However I did have IDP in PDF format issued by International Transportation Authority of Italy, All rental companies in Italy accept it before accept SurPrice rental, There is no clear rules written in Expedia nor on SurPrice website stating that IDP is only accepted in Physical form and no Online PDF form, hence I had no way of knowing this requirement. The Manager just made up that requirement! When I asked to show me this rule written in a company policy handbook, the manager of the rental shop could not find it either yet they refused to issue the car to me. I also would like to note that the employee who proceeded my paper work offered me to buy their insurance at $100/day, so they can close their eyes on the fact that I do not have physical IDP with me. This was outrages offer which I rejected SurPrice rental car is a bogus company that makes money on selling their overpriced insurance to customers by finding little hiccups in their reservation that otherwise will prevent the renting of the car. Being desperate in needing a car, unfortunately, many visitors fall for this trick. Just read their Google review and it will make all sense. DO NOT RENT FROM THEM they are complete SCAM! go with trusted brands even if it cost a bit more. Save yourself a trouble!