Worst experience ever! Do not rent from them!!! Italy- Bergamo office partner Auto One Our flight was delayed and we tried to announce that we will be late in picking up the car. We called and te person there said that they will close until we get there but we can get it in the morning with no problems, as it was no ones fault. We went there at 8.30 am and it was another person working there, who said that we lost the reservation and that we need to pay 4 times the amount we paid to get it late. The person there was screaming at us, pretending they don't speak English and had zero customer regard for handling the situation. We left with no car. We e-mailed the company and its been two weeks now and still no answer or refund!