Intimidating, threatening and fraudulent. We were two single women arriving late at night to Heraklion with a pre booked hire car through EasyJet and were told we had to pay additional insurance (despite evidence of insurance with EasyJet and privately through credit card). They would not let us take the car without paying €900 which was then changed to €175 when it became apparent we were unable to afford the first amount. They offered to take us back to the airport as we couldn't take the car without additional payment. This "bond" is then meant to be refunded within 21days and this payment is still outstanding despite contact with the central team and 3 months after the event. We felt so threatened and intimidated by the staff member and as woman travellers felt incredibly vulnerable. I would never recommend this company and they should feel ashamed at their customer service.