The first the worst Very unfriendly and unkind People. Never rent a car from Surprice/Autoone Pisa, if you don't want a bad surprise. My choice whas very fast and so the first the best. It definately wasn't.. It whas the first the worst. And even not fast, they work as slow as the could.. Screaming to customers seems to be normal for the Surprice workers. We got another car, a 4 person not a 5, so one of the kids had no seat belt. But safety isnt their priority at all, the money is. They are reallly looking to find a scratch, when there is nothing, they make them while you are waiting for someone to help you. Choose another company, if you don't want any troubles. And as I see, I am not the only one.