The worst experience of my life. We had a car booked in Pisa and they didn't give us any information about the collect point I had to pay at taxi to get there. Once we went there they started to complaint about my Id about my credit card and they didn't want to let me get the car but ince my wife said I give you the Amex they said YES and they want to charge 700€ more. At this stage we left the customer service was very very very poor and they didn't care about the customer. I saw families with lids leaving that place under the sun because they don't know their job and they are a Big Scam Company. Thanks to the other car rental next to them I was able to leave Pisa with a car on a cheaper rate. This is ridiculous and I will act legally as well because they want to keep my deposit. Don't trust this horrible company.