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moonloop
Surprice~Autoone through Economy Bookings from Kayak site for Venice Italy The car was reserved for about $99 for the full 10 day duration on Kayak (Surprice) yet when I arrived, they said I was "not in the system anymore" and invoiced me $535 about a 450% INCREASE. This was a 'negotiated' price as they tried to charge me over $1,000 originally for a 'new' reservation! I had no choice as I was in Venice with no transportation and a hotel prepaid waiting for me 100 miles away. This is a sleazy company that does not adhere to good and fair business practices. It is a classic bait & switch. Surprice also does business as Autoone through the Kayak travel site. I messaged them on Jun 1st, at the very beginning of my rental term to complain about NO air conditioning. It was the summer time with temperatures reaching over 85f degrees (30c) inside with car with sun coming through the windows and driving on the highway not feasible to roll down the windows due to wind noise & buffeting. It wasn't just low air conditioning, it was NONE. They said no refund was in order and could only switch the car out but I was over 100+ miles away from rental office on the way to yet another city for a different hotel stay. Totally impracticable. It was a defective car to rent out. Surprice & Autoone should be avoided.
3 months ago
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surprice car rental has a 1.2 average rating from 464 reviews

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