First things first, Surprice also operates through another name in the market: Auto One. When we rented the car we were not told we would have to pick it up outside the airport ( Fiumicino, Italy) - it took us 45 minutes to take a Van that would drop us at the pick up point which in turn was 20 minutes away from the airport. We had rented a premium model and the car was not available. We were given, instead, another model, cheaper compared to the rented one. Another surprise was related to car insurance. We were told we would have to pay EUR 300 for additional insurance on the car, on top of the insurance we had already purchased at the car rental website (www.doyouspain.com). When returning the car, another hassle: we had to take a Van from another company to go to the airport. When we said we were AutoOne’s customers, there was a clear discomfort among the employees of this company who told us they were not supposed to drop us off at the airport as they had no business relationship whatsoever with AutoOne! Thanks to my wife’s insistence, we were given a ride back. Bottom line: simply avoid this company, these are not serious people. Go to one of the well-known players.