Surprice Car Rental in Pisa is an absolute disgrace. When I arrived to collect my pre-booked car, the staff refused to give me the vehicle unless I paid €719 for their overpriced excess insurance. Despite my separate existing excess protection insurance, and a prior agreement that I would only need to put down a €1200 deposit. They blatantly pressured me into purchasing insurance I didn’t need, holding my rental car hostage until I complied. I either had to throw away a £400 pre-booked rental car, or pay for this excess insurance I did not need. They made up excuses to do with my age that are not in the terms and conditions. The staff were appalling—rude, evasive, and outright deceitful. They refused to give their names, denied me any access to a supervisor, and refused to provide a written explanation for this extortion. Their underhanded tactics were designed to intimidate and squeeze as much money as possible from customers, with zero accountability or professionalism. I have reported this incident to the European Consumer Centre (ECC) and will be pursuing legal action in court. Surprice’s predatory practices and shameless disregard for agreements make them a company that should be avoided at all costs.