ZERO STARS If I could give 0 starts I would. Pickup was in London Heathrow. Instructions said pickup would be in T2 and to call when we had baggage. I called and was told that they had no drivers in T2 and we should go to T4. Heathrow is not a small airport. We walked to the train, waited 12 minutes, called when we got to T4 and were told where to go. We then waited for 15 minutes for the driver. There was one other passenger in the car with us who was surprised that the rental property was so far from the airport. The driver told us to be prepared for bad service. He said he had quit and it was his last day working for Surprice. When we got to the desk we had to fill out the most detailed paperwork ever and we've rented many cars over the years. We asked the agent why he needed all of this info and he said it was the law. Then he wanted to know my husband's profession. To rent a car, why does it matter?? When my husband spoke up the agent said he was being disrespectful and if he didn't stop he would cancel our car. WTH?? I asked if when we returned the car we'd have to wait as long for a driver as we did when we landed in LHR. Short answer was no, if we wanted to pay an extra 12GBP to get us back quicker and to our departure terminal. We did, so as not to miss our flight. I would never ever use this company again. Worst car service we've ever come across. Oh and the other passenger in our car cancelled his car at the rental office and took an Uber to where he was going and said he'd sort out a rental with another company.