Their goal is clearly to use any opportunity to get more money out of customers. We turned up late as our flight was late and then in Bologna it was difficult to find the shuttle to the car rental area and even when we did find it we had to wait 25mins instead of the 10 mins to be transferred to their location - we called them to let them know this. When we got to the desk the Audi that we rented was given away and we were put down as a “no-show” so they tried to charge me an extra 380 euros to rebook a car. Whilst this was happening we watched them rudely argue with another customer who was returning their car and then watched them scam another couple out of a few hundred euros and a car that they paid extra to rent. After that we decided to cut our losses and lose the 150 euros that we spent and find another rental agency. They were kind enough to ask to shake my hand and drive us back to the airport though. Wouldn’t go near them ever again.