1 star is way too much to rate this company. I echo and can relate to all the negative reviews in here. Firstly, the pick up area at Pisa airport is not signposted or clear, we wandered around aimlessly for an hour. We were collected by a lovely lady to helped us with our baggage and drove us to collect our car... this is where our nightmare began. Forget up-selling us bodywork insurance, this company used scare mongering tactics into buying this expensive insurance. Whilst stood at the desk and looking at the shocking reviews of this company, the girl with the brown hair behind the desk rudely interrupted us demanding to know if we were going to write a bad review...well that was obvious! Half way through our trip, a mechanic pointed out that 3 of the tyres were completely bald and illegal. When we returned the car were were told immediately that we have to go and wash the car otherwise we would be charged in excess of 100 euros upon inspection of the car, but we had purchased their scam insurance, so why would they need to inspect the damage. In addition, we were not told that we would have to clean it and they said to us that it was obvious When we pointed out that the tyres were bald, they said they knew and were aware of it! Anyway, 20 euros later, we returned the to the 2 jumped up, admin girls. We returned the car absolutely gleaming, which was not the condition in which we received it. I travel to Pisa multiple times in the year, and I will never hire from this bunch of cowboys again. Don't bother asking for names either, they will give you a false one. There was also another guy dropping off at the same time as sand they were trying to scam him too, unfortunately for him, he had to leave to catch his flight. There are a few companies in the same hut, Surprice, AutOne, ParkinGo, Rentsmart24 and it wouldn't surprise me if they all operate this shady way. There was a hosepipe in the carpark but when I asked if I could use it I was told it was against the law......😆 Do not hire from Surprice, because you will be in for a massive Surprice!