SCAMMERS, SCAMMERS...!! DO NOT RENT FROM THEM!!! I rented a car from Surprice in Portugal and when I went to pick up the car they told me that I was the first person to drive it, that the car would be new, but the car was dirty and when the guy handed me the car, he told me not to worry because the car was new, in fact it was out of fuel and that I should wait a little, he would have to fill it up and he would be right back, well, I waited about 30 minutes for him to come back and when he came back he said he had already filled it up and handed me the car, I couldn't understand if it was full or not, because the car was new and I didn't understand if it had fuel, but I believed that given the time he took he would have given me the car with a full tank, but unfortunately I discovered that he didn't put any fuel in it, when I started my trip to another city the information appeared that the car needed to be filled up. So I went back to Suprice to find out why the car hadn’t been filled up and I was made to feel unwelcome by the attendants at the door who told me they had only put a little bit of fuel in so I could go to a gas station, but that wasn’t what they told me when they said they were going to fill it up. Anyway, I took a picture of the dashboard to show how much fuel I had and went to a gas station to fill it up. When I went to return the car, the attendant named Eduarda Furtado did a full inspection that hadn’t been done before when I picked up the car or when the guy came back from filling up, trying to find something. She said the hubcap had a small, light scratch that would cost me 238 euros to fix and that I could contact the broker and they would reimburse me the amount. I felt cheated, outraged, embarrassed and deceived, as if they had made me look like an idiot, because I couldn’t believe what was happening, a pitiful and ridiculous scene. The attendant Eduarda pressured me to pay the amount, saying that she was just an employee. I didn't sign it right away because I didn't owe anything, but the next day they charged me the amount on my credit card without my authorization, in the amount of 238 euros and without warning me. I returned to the agency on 09/28/24 in person and another attendant gave me several documents to contact the broker to refund the amount that was charged. I felt deceived throughout this entire process and I advise everyone not to rent a car from this company because they are unprofessional and have bad character.