I want to rate this rental car negative 10(-10) The name fits it surprise rental car. My friend book the rental car for our travel in Milan Italy. We arrive in October 10 at 8pm and pick up time shld be 830pm. The shuttle came around 10pm. This is just a start. When we pick up the car the guy ask my friend if he has an international driving license Hea been Travelling to Europe and our last travel was in Istanbul n Greece and we didn’t have any problem picking up the rental car from other provider(oak mobility and other) they never ask an international driving license. He ask as to pay 300 euro for the international driving license then he lowered it to 230plus euro. In that time we choose not to take the car n went back to malpensa airport n sleep there. The ff day we have no choice n we went back to surprise car rental. Aside form the international driving license amounting to 212 euro there’s also an additional reopening of the reservation car of 87 dollars total of $327.92 ITS REALLY A SURPRISE RENTAL CAR. Our vacation was delayed because of these and it ruined our vacation Stay away from this rental car if u don’t want to get any problem n will ruin your vacation. This is the WORST RENTAL CAR we ever rented from year 2020 to 2024 with all the travels me and my friend went to. Anybody here who have the same experience so we can file a complaint on them.