My experience with Car Surprice has been nothing short of a nightmare, and I feel compelled to warn others. I booked a Fiat 500 with them at an initially attractive price, but the problems started almost immediately. First, I reached out to confirm the deposit and was stunned to hear it was €900—outrageous for such a small car. For context, other companies only require around €300 for the same model. To make matters worse, they informed me I had to present a credit card at pickup, despite the fact that I’d already paid for the rental. Given these conditions, I decided to cancel, expecting a straightforward process. However, here we are, over two months later (my initial cancellation request was on August 14th), and I still haven’t received my refund. Repeatedly, customer service has reassured me that it’s being “urgently processed” by their accounting department. But clearly, their idea of “urgent” is entirely different from any reasonable standard. At this point, it feels like Car Surprice is intentionally delaying or even refusing refunds as part of a shady practice. I would strongly advise anyone considering this company to think twice. Their customer service is evasive, their policies lack transparency, and their refund process is either grossly incompetent or maliciously obstructive. Save yourself the headache and go with a reputable rental company instead.