Terrible experience renting from AutoOne at the Venice IT airport. First, the woman working behind the desk literally coughed in my face, then all over her hands while proceeding to touch my documentation, credit cards, and phone. Needless to say, I got very sick the next day, which is a problem as I and my musicians were traveling around Italy performing concerts. It severely impacted our trip on a professional level. And aside from that, she insisted we buy additional insurance that was supposed to be optional, otherwise she wouldn’t release the car to us. I guess it’s a good thing we did, though, because the check engine light came on almost as soon as we left the rental place, the gears stuck, and the car was covered in scratches. (She had told me she’d given us her “best car.”) What a joke! It was an absolute rip-off. Will never rent from this company again.